Who we are

Empathia is a product of Elygra Ltd, a company registered in England and Wales.

Company registration number: 04640811 Registered address: Elygra Marketing Services Units 11-13 The Quad, Sovereign Way, Sealand Rd, Chester CH1 4QP. Contact: [email protected]

About these terms

These terms govern your use of the Empathia platform at portal.elygra-empathia.org

By registering for an account or accessing the platform, you agree to these terms. If you are accessing the platform on behalf of a school or organisation, you confirm that you have authority to accept these terms on their behalf.

If you do not agree to these terms, please do not use the platform.

The service

Empathia provides access to a library of video content designed for use in school settings. Content is organised into three categories: Children's Stories, Parent Guides, and Staff Development Guides.

Access is currently on a developmental platform and provided free of charge. We reserve the right to introduce paid tiers in future. We will give registered users reasonable notice of any change to pricing before it takes effect.

Who can use Empathia

Empathia is intended for use by:

School staff, including teachers, teaching assistants, SENCos, and support staff

Parents and carers of school-aged children

School leaders, governors, and trust staff

You must be 18 or over to register for an account. Children do not create accounts on Empathia — content intended for children is accessed and shared by adults.

How you may use our content

Empathia content is provided for use within school settings and with the families and children those schools serve. You may:

Watch, share, and embed Empathia content within your school community

Use content in CPD sessions, parent meetings, and individual pupil support

Share links to content with parents, carers, and colleagues

Use content as part of SEND support plans, EHCPs, and pastoral programmes

You may not:

Reproduce, distribute, or publish Empathia content outside your school community without written permission from Elygra Ltd

Use content for commercial purposes

Remove, alter, or obscure any branding, credits, or copyright notices

Reverse engineer, copy, or attempt to recreate Empathia's content or platform

All content on the Empathia platform is the intellectual property of Elygra Ltd unless otherwise stated. Carol Gray's Social Stories™ trademark belongs to Carol Gray and is used with acknowledgement.

Your account

You are responsible for keeping your login credentials secure. You must not share your account with others — each user should register individually.

You must notify us promptly if you suspect unauthorised access to your account.

We reserve the right to suspend or close accounts that breach these terms, are used fraudulently, or are used in a way that could cause harm to others.

Platform availability

We aim to keep the Empathia platform available at all times but cannot guarantee uninterrupted access. We may need to carry out maintenance, updates, or respond to technical issues. We will provide advance notice of planned downtime where possible.

Limitation of liability

Empathia content is designed to support schools, families, and staff — it is not a substitute for professional clinical, therapeutic, safeguarding, or legal advice.

To the fullest extent permitted by law, Elygra Ltd accepts no liability for:

Any decision made on the basis of Empathia content

Any loss or damage arising from use of or inability to use the platform

The accuracy or completeness of third-party content linked from the platform

Our total liability to you in connection with these terms shall not exceed the amount you have paid us in the 12 months prior to the claim (or £100 where no payment has been made).

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. We will notify registered users by email of significant changes. Your continued use of the platform after changes take effect constitutes acceptance of the updated terms